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UX UI Designer
UX Case Study
NYIT Advising
Redesigning advising & Resources website for a cleaner, faster and more accessible experience.
I redesigned the NYIT Advising website to improve navigation, resources discoverability and overall usability for students, advisors, tutors and faculty.
UX Researcher &
My Role
Product Designer
Figma, Figjam, Miro
Tools
Google Forms
06 Weeks
Timeline
67%
Reduction in navigation time
30%
Increase in resource findability
45%
Improvement in user satisfaction
100%
Adoption approved by Advising Department
TARGET AUDIENCE
Students
Undergraduate & graduate students seeking guidance and resources
Advisors
Academic advisor managing student appointments and information
Peer Tutors
teachers supporting peers & accessing advising resources
Professors
Faculty accessing policies, forms & academic resources
01
THE CHALLENGE
The existing website had a cluttered, duplicated menus, hidden search, and a confusing mobile experience, making it difficult for users to find important advising resources quickly.
Overlapping main & side menus
Hard to find documents & forms
Inconsistant mobile navigation
Low visibility of search function
Outdated design & information hierachy
02
GOAL
Design a user- centered website that simplifies navigation, improves accessibility, and helps users find advising resources quickly and efficiently.
Streamline navigation & menu structure
Enhance search visibility & menu structure
Organise resources with clear hierachy
Improve desktop and mobile experience
Enable easy access to download documents
03
RESEARCH & USER TESTING
Primary Testers
Quantitative Research (Existing Website)
Key Takeaways
Nichole Sheehan
Users found the website complex
Undergraduate Advisor (13+ years)
Ariana Outar
User found the website challenging
Peer Tutor (3+ years)
Krishna Shah
Undergraduate Student (1.5 years)
Users said search should be more prominent
User struggled with navigation, finding resources, and understanding the structure. These insights shaped the redesign.
75%
70%
92%
BEFORE (EXISTING WEBSITE)
FROM COMPLEX TO CLEAR
04
Dual menus created confusion
Hidden search function
Cluttered layout
Inconsistent mobile view
Hard to access documents
AFTER (PROPOSED DESIGN)
Single, clear navigation
Prominent search bar
Organized content hirerarchy
Responsive mobile experience
Easy document access & download
05
RESULTS
Navigation time reduced from
60s to 25s
users could find resources 2x faster
Improved clarity & information hierarchy
Positive feedback from all primary testers
Approved by advising Department for Spring implementation
FINAL OUTCOME
05
The redesigned website has been approved and will be implemented starting Spring semester.
06
KEY LEARNINGS
User Research is Essential
User feedback revealed real pain points and guided design decisions.
Simplicity Wins
A cleaner layout and streamlined navigation greatly improved the experience
Mobile Matters
Designing for mobile early helped create a more consistent and accessible platform.
Iterate Based on Feedback
Continuous testing and iteration resulted in a solution users love.
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